Privacy Policy

Last Updated: January 25, 2025

At XGTHERMAL, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.xgthermal.com.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out the contact form on our website
• Submit a quote request
• Communicate with us via email or phone
• Subscribe to our newsletters or updates

This information may include:

• Name
• Email address
• Phone number
• Company name
• Message or inquiry details

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Device information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Respond to your inquiries and requests
• Provide quotes and product information
• Improve our website and services
• Analyze website usage and trends
• Process transactions and send related information
• Send technical notices and support messages
• Communicate about products, services, and events

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings

3.2 Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics 4: For website analytics and usage tracking
• Yandex Metrica: For additional analytics insights
• Microsoft Clarity: For user behavior analysis
• Google reCAPTCHA: For spam prevention and bot detection

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that perform services on our behalf (e.g., email hosting, analytics)
• Business Partners: With your consent, we may share information with our partners
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Restriction: Request limitation of data processing
• Data Portability: Request transfer of your data

To exercise these rights, please contact us at contact@xgthermal.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@xgthermal.com
• Phone: +86 13080774668
• Website: www.xgthermal.com